Cancellations & Refunds

Cancellation & Refund Information

At GSS Auto Parts, we aim to provide clear guidelines regarding cancellations and refunds to ensure a positive shopping experience for our customers. Please review the information below carefully before making a purchase.

Cancellation Policy:

• Orders can be cancelled within 3 hours of being placed. Once the 3-hour window has passed, orders are considered final and cannot be cancelled.
• To request a cancellation, please contact us as soon as possible with your order details.
• We reserve the right to refuse cancellation requests that do not comply with our policy or for orders that have already been processed for shipping.

Refund Policy:

• Refunds will be issued for cancelled orders that comply with our Cancellation Policy.
• Refunds may take up to [insert timeframe] to process and will be credited back to the original payment method used for the purchase.
• If you receive a defective or damaged item, please refer to our Warranty & Returns page for further instructions.
• We offer a 30-day returns policy for change of mind or if the product is no longer needed. Please refer to our Warranty & Returns page for details on how to initiate a return.

Exceptions:

• In certain circumstances, exceptions to our Cancellation & Refund Policy may be considered. Please contact us with any inquiries or concerns regarding your order.

Contact Us:

If you have any questions or require further assistance regarding our Cancellation & Refund Information, please don't hesitate to contact us.

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on our website with the revised effective date.

Effective Date: 16th February, 2024