Returns Policy

Returns Eligibility and Conditions

• Returns are accepted within 30 days of the original purchase date.
• The item must be in its original packaging and in a re-saleable condition.
• The return postage cost is the responsibility of the buyer.
• Please note that the refund will be processed minus the original postage cost, including items with free postage.
• Handling Fees also apply - refer to our Cancellation & Refund policy.

Buyer's Responsibility

We cannot be held responsible for buyer mistakes in reading item descriptions and vehicle applications. If a mistake is made by the buyer, it is their responsibility to follow the return process outlined above.

Item Inspection and Issue Resolution

In case of a claim that the item sent is not as described, we may request photos for further assessment. Photos of both the part we sent and the part removed from the vehicle may be required for evaluation.

Return Authorisation

Prior approval for return is mandatory. Please follow the appropriate return procedure for the marketplace where the item was purchased. If you are unsure, please send us a message through the marketplace where the order was placed. Note that any products returned without prior approval or a return request will not be processed.

Refunds

If an order is cancelled by the buyer or returned due to a Change of Mind reason, a fee will be deducted from the refund. The fee amount will depend on the payment method used, typically 6%.
Refer to our Cancellation & Refund policy for more information.

Warranty Policy

Our Commitment:

All products we sell come with a manufacturer's warranty. The length of this warranty varies based on the product and the brand. If an item fails within the warranty period due to a manufacturing defect, we'll work with you to process a warranty claim.

Important Warranty Conditions:

• Original Application: Modifying a vehicle or using a part for a non-intended application voids the warranty.

Warranty Claim Procedure:

1. Contact Us: Reach out to GSS Auto Parts to initiate the warranty process.

2. Return the Part: Return the faulty part to us, along with your original GSS Auto Parts invoice. Please include a detailed description of the fault, including any fault codes, mechanic's reports, or diagnostic information that supports your claim. Providing thorough details helps streamline the warranty process with the supplier.
   ** Return postage will be the responsibility of the buyer either by post or in person to our warehouse. If the warranty is approved and replacement is not required then the postage cost will be added to the store credit.

3. Supplier Assessment: We will send the part to our supplier for warranty assessment. This process can take some time, typically a minimum of 1-2 weeks, depending on the brand.

4. Outcome:

   • Warranty Approved: If the claim is approved, a replacement part will be supplied ASAP.
   • Replacement Not Needed: If you've already purchased a replacement and the original purchase was more than 60 days ago, we'll provide a store credit for the original item's cost plus the return postage cost where required.

Additional Notes:

• Detailed Fault Descriptions: Providing specific information about the part's failure helps expedite the warranty process with the supplier. Phrases like "doesn't work" are not sufficient for warranty claims.
• Warranty Timeline: While we strive to process warranty claims quickly, please be aware that the supplier's assessment timeline can cause delays.
• More Information: You can find more details about our Returns and Warranties on our website.

Contact Us: If you have any questions or need to start a warranty claim, please contact us.

Updated: 9th March, 2024